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Showing posts from February, 2020

6 Things You Need to Know When Collecting Your Customer Feedback

Most of the restaurants are using QR code which setup on the table to receive timely feedback from theirs customers. In my research, I found that there are several points that most restaurants has missed out. I would like to share my findings and hopefully this could help restaurant’s owner to improve the way to display the QR code in order to receive more valuable feedback from customers. So, let me share with you the 6 important things that you need to know when you design your customer survey form and what needs to be done before you implement it in your shop.


1. Control The Questions
Usually, we will set a lot of questions in the customer survey form to collect as much information as possible, but this will create a burden for the customers as they don’t want to spend a lot of leisure time in answering the “heavy tasks” like an exam.
When it comes to designing the questions, we need to hold a key point. Do we need to collect customer data such as their name, marital status, gender…